Cancellation guidelines

1.If you reject (cancel) the activity, the cancellation conditions stated in the product

description as well as on your voucher apply. IYO TRIP PTY LTD advises the user

to carefully read the information in the product description.


2.Provided there are no deviating cancellation conditions in the product description

of your Supplier, the following cancellation fees will be charged by the Supplier of

the tourist services:

a. Up to 10 days before the start of the activity: half refund

b. Less than 10 days before the start of the activity or in the event of a no-show: no refund

3.You, or the user you have referred, are free to prove to the Supplier that they

have not incurred any damage, or substantially less damage than the fee charged

by the Supplier.

4.The Supplier reserves the right to request higher, specific compensation instead

of the aforementioned flat-rate fees, if the Supplier can prove that it has incurred

much higher expenses than the respectively applicable flat-rate fee. In this case

the Supplier is obliged to provide specific figures and evidence of the

compensation requested, taking into account the saved expenses and any other

use of the services.

5.The refund is done using the same payment method. In the event of credit cards

which are charged monthly, the amount shall be credited at the end of the current

invoicing period. The exact time of the refund depends on the user’s credit card

agreement. The refund by bank transfer shall be done within seven bank working


Extraordinary cancellation

The Supplier can cancel the activity on the agreed date without observing a period

of notice, if weather conditions, official measures, strikes or other unforeseeable or

unavoidable external conditions (in particular force majeure) make the execution of

the activity impossible, make it considerably more difficult or endanger it. In this

case the paid price is refunded.

Exclusion of participation

The Supplier is permitted not to allow you to join an activity, or to exclude you from

one, if you do not meet the personal participation requirements, your participation

would endanger you or someone else or in any other way make the activity

impossible in the long-term. This applies accordingly to a user you have referred.

In these cases, the paid price cannot be refunded.

Changes to the program

Furthermore, the Supplier reserves the right to make non-essential changes to the

program, if this is necessary due to unforeseeable or unavoidable conditions.